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In order to serve our customers better, we offer telephone training in 30-minute sessions. During the session, you will talk with a qualified Tenant File expert to answer specific questions, or receive step by step instructions. Whether you are new to the Tenant File or want to utilize it to the fullest, our training will help.

Recommended: The training session can even be done using your own data, if you wish. Just email your main database to us. Instructions are below. We need to have it 24 hours ahead of time.

Method #1: To email the data file from your folder:
 Note: to see where your Tenant File folder is located, right-click on the icon that starts the Tenant File, click 'Properties' and look at the 'target'.

  1. From your desktop, click on ‘My Computer’.
  2. Click on the icon for your hard disk (probably drive C:)
  3. Browse to file folder where your Tenant Files are located (probably  Program Files\TF4WIN or  TF4WIN)
  4. Right-click on the file ‘TFDATAFL.MDB’. (Make SURE it ends with MDB).
  5. In the window that opens up, select 'Send to'
  6. Select 'Mail Recipient, then address the email to support@tenantfile.com, enter Subject 'Data File for Training' and send.

Method #2: To attach the data file using your email service:
 Note: to see where your Tenant File folder is located, right-click on the icon that starts the Tenant File, click 'Properties' and look at the 'target'.

  1. Start your Internet service.
  2. Go to the place where you normally send email.
  3. Create an email to:
  4. Use the subject: Data File for Training
  5. Click on the button to ‘attach’ a file (this may vary in different services)
  6. Browse to the location of your data file TFDATAFL.MDB (probably in C:\Program Files\TF4WIN or C:\TF4WIN)
  7. Highlight the data file (TFDATAFL.MDB) and attach it to your email.
  8. Send the email.

COST OF TRAINING IS $60.00 FOR A 30 MINUTE SESSION - extra minutes are billed at $3.00 per minute

How to book a training session:

First, call us at (512) 288-1356 to set up an appointment time, then complete and fax the information below immediately after the time is scheduled. The FAX number is (512) 288-1792.

Terms of Training:
YOU MUST CALL at exactly the designated time at the number below to receive the full time.  If your call is late, only the remainder of the scheduled time will be available. Appointments will be charged the full amount if the appointment is cancelled within 24 hours of the scheduled time. Remember that all times are booked in CST (Central Standard Time), so adjust your calling time according to your own time zone. The charge is $60.00 for 30 minutes, and $3.00 per minute for any overage of time.

THE NUMBER TO CALL FOR YOUR TRAINING IS: (512) 288-1356


Company:______________________________________________________________

Contact: __________________________________TF4WIN Version No.____________

Date of Training: _____________________Time (Must be CST)___________________

Your phone #: ______________________________Fax _________________________

Credit Card Number ________________________________MasterCard or Visa _____

Credit Card Expiration Date __________________________Amount:     $60.00

Authorized Signature ____________________________________________________
I hereby agree to the Terms of Training. Please charge my card $60.00 and for $3.00/per minute if over 30 minutes.

Fax this completed form to (512) 288-1792. Thank you.

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