IMPORTANT NOTE: We have had reports of issues with outgoing email from the DESKTOP version of the Tenant File. This is something that we have been warning about for several years now. As Google, Yahoo, AOL, and other email servers tighten their spam filters, they have increasingly targeted 3rd party applications like the Tenant File, which sends email on behalf of property managers.
Of course, we know that our customers are simply sending emails to owners, vendors, and tenants legitimately. But to the large processors such as Google, it can appear to be spamming. That is one reason we have moved the Tenant File to the Virtual Server, where all email is processed through Amazon Web Services (AWS), and verified through their own system.
If you have the Tenant File DESKTOP version and your outgoing email is not working, we are not able to correct that. Our support for the desktop Tenant File has ended, and we HIGHLY suggest that you move to the Virtual Server. ALL of your data will be able to be transferred, and you'll still have the same familiar and friendly interface and functionality.
Additionally, we expect that Microsoft will be ending support for their desktop application partners such as the Tenant File, as Microsoft Windows is now hosted on servers for products such as MS-Word, Excel, Outlook 365 and other apps. It is very possible that a future Microsoft Windows update will render the Tenant File application inoperable.
To move to the Tenant File Virtual Server, please click on the ORDER NOW link above.
We at Tenant File greatly appreciate our DESKTOP customers and have updated the program on a regular basis in the past. There will be no more updates for the Tenant File DESKTOP, since we cannot maintain an outdated product. We are providing regular free updates for the Tenant File Virtual Server.
Of course, we know that our customers are simply sending emails to owners, vendors, and tenants legitimately. But to the large processors such as Google, it can appear to be spamming. That is one reason we have moved the Tenant File to the Virtual Server, where all email is processed through Amazon Web Services (AWS), and verified through their own system.
If you have the Tenant File DESKTOP version and your outgoing email is not working, we are not able to correct that. Our support for the desktop Tenant File has ended, and we HIGHLY suggest that you move to the Virtual Server. ALL of your data will be able to be transferred, and you'll still have the same familiar and friendly interface and functionality.
Additionally, we expect that Microsoft will be ending support for their desktop application partners such as the Tenant File, as Microsoft Windows is now hosted on servers for products such as MS-Word, Excel, Outlook 365 and other apps. It is very possible that a future Microsoft Windows update will render the Tenant File application inoperable.
To move to the Tenant File Virtual Server, please click on the ORDER NOW link above.
We at Tenant File greatly appreciate our DESKTOP customers and have updated the program on a regular basis in the past. There will be no more updates for the Tenant File DESKTOP, since we cannot maintain an outdated product. We are providing regular free updates for the Tenant File Virtual Server.
Tenant File Customer Support Page
Tenant File experts can close out the year for you, for a very reasonable price. We'll make the proper backups and set up easy access to your previous year's data. Also, we'll make sure you have everything set up correctly.
If you need help with year end closing, please CLICK HERE to purchase.
If you need help with year end closing, please CLICK HERE to purchase.
(Use only if instructed by support)
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The Tenant File is one of the very few software vendors that provide free support. Our support is web-based, through our ticket system. Our staff personally monitors submitted support tickets every weekday, and replies via email. Be SURE that our email reply address '[email protected]' is whitelisted and entered as a 'safe sender' in your email program. Tech support is available only for customers with the Tenant File Virtual Server or Version 9 of the Tenant File desktop version.
Tenant File does offer paid remote support. Please see below:
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Need phone support quickly? We can connect to your computer and solve most issues.
Tenant File Virtual Server (NOT AVAILABLE FOR DESKTOP USERS): The cost is $60.00 for up to 30 minutes. Tenant File Desktop: The cost is $100.00 for up to 30 minutes. First, click the button below to order the support. After you purchase the support, give us a call at 800-398-3904 to schedule a time with you. If all lines are busy AND you are calling during phone support hours (10:00am to 2:00pm CST Monday-Friday excluding holidays), please leave a message and we'll give you a call back just as soon as possible. After you purchase phone support, and have scheduled a time, you will call us at 512-288-1305 for the session at the appointment time. Please don't be late, since only the allotted 30 minute time frame can be used. No-shows will be charged the full amount. The Tenant File has free training videos available, which cover most of the operations of the program.
Click here for the Tenant File Training Videos |
Try our free Web Support. You'll receive a personal response from our support staff, which monitors incoming questions throughout the day.
There is no charge for web support for Tenant File users having the Tenant File Virtual Server of Tenant File Version 9 desktop. Our 'ticket' system answers questions submitted via an email link. This ticket system is for specific questions, not training. Please give as much detail as possible so that we can better answer your question. After you submit a question, our expert staff will review your question and answer it as soon as possible. We try to answer all questions by the end of each day, Monday through Friday, excluding holidays. Be sure to check your junk or spam folder if you don't hear back from us. Please look for a response from '[email protected]'. BE SURE TO CHECK YOUR SPAM and JUNK MAIL, and add our email address as a 'Safe Sender' |
Nearly all of the many features of the Tenant File are explained under the 'Features' section of this website. Whether you are potential customer exploring the Tenant File features or if you are already a current user, you can benefit by going through the Features page, which provides helpful tips and screen shots throughout most of the areas of the Tenant File software.
