Tenant File Customer Support Page

Tenant File experts can close out the year for you, for a very reasonable price. We'll make the proper backups and set up easy access to your previous year's data. Also, we'll make sure you have everything set up correctly.
If you need help with year end closing, please CLICK HERE to purchase.

Remote Connect

(Use only if instructed by support)

For Tenant File Virtual Server and Version 9 Desktop ONLY:

Please provide detailed information. Each support ticket will have a 'ticket number', and you will receive a confirmation email, so be sure that '[email protected]' is in your 'safe sender' email list.

Just click on the ticket# in the email if you have any follow up questions. All support is through the ticket system.

Want personal training on the Tenant File?
Click here for training info

NEW to the Tenant File?
Click here for 'getting started' information

Visit our blog for recent
info and tips!

The Tenant File is one of the very few software vendors that provide free support. Our support is web-based, through our ticket system. Our staff personally monitors submitted support tickets every weekday, and replies via email. Be SURE that our email reply address '[email protected]' is whitelisted and entered as a 'safe sender' in your email program. Tech support is available only for customers with the Tenant File Virtual Server or Version 9 of the Tenant File desktop version.

Tenant File does offer paid remote support. Please see below:

Need phone support quickly? We can connect to your computer and solve most issues.

Tenant File Virtual Server (NOT AVAILABLE FOR DESKTOP USERS):
The cost is $60.00 for up to 30 minutes.

Tenant File Desktop:
The cost is $100.00 for up to 30 minutes.

First, click the button below to order the support. After you purchase the support, give us a call at 800-398-3904 to schedule a time with you. If all lines are busy AND you are calling during phone support hours (10:00am to 2:00pm CST Monday-Friday excluding holidays), please leave a message and we'll give you a call back just as soon as possible.

After you purchase phone support, and have scheduled a time, you will call us at 512-288-1305 for the session at the appointment time. Please don't be late, since only the allotted 30 minute time frame can be used. No-shows will be charged the full amount.

Order paid phone support

The Tenant File has free training videos available, which cover most of the operations of the program.
Click here for the Tenant File Training Videos

Try our free Web Support. You'll receive a personal response from our support staff, which monitors incoming questions throughout the day.

There is no charge for web support for Tenant File users having the Tenant File Virtual Server of Tenant File Version 9 desktop. Our 'ticket' system answers questions submitted via an email link. This ticket system is for specific questions, not training.

Please give as much detail as possible so that we can better answer your question. After you submit a question, our expert staff will review your question and answer it as soon as possible. We try to answer all questions by the end of each day, Monday through Friday, excluding holidays. Be sure to check your junk or spam folder if you don't hear back from us.

Please look for a response from '[email protected]'.
BE SURE TO CHECK YOUR SPAM and JUNK MAIL, and add our email address as a 'Safe Sender'

submit a ticket to support

Nearly all of the many features of the Tenant File are explained under the 'Features' section of this website. Whether you are potential customer exploring the Tenant File features or if you are already a current user, you can benefit by going through the Features page, which provides helpful tips and screen shots throughout most of the areas of the Tenant File software.