What do you do if you get an error message?
Most common error messages have to do with corrupted data in your database. The Tenant File stores its information in a Microsoft Access Database. If your error message is in the '3000' range, the error is coming directly from the database, not the Tenant File. If you suspect this is the problem, the first thing to do is to back up your database files. Next, from the Main Menu, go to 'File', then 'Database Maintenance', and run 'Repair Active Files', and 'Compact Active Files'. Also run the 'Check for Link Problems' option. The 'Database Maintenance' and 'Check for Link Problems' routines should be run periodically (once a month or so) to keep your database in good, efficient working condition. Be sure to backup your database often as well - preferably every day of use, using rotating media.
If you receive an error message such a 'invalid database format' or 'unable to recognize database' or 'not a valid Microsoft Access database', then your database is corrupted. This can happen if you have a power outage or surge while using the database or if your computer hard drive has errors. It can also happen if you are on a network and do not have the 'Enable Network Protection' choice selected. You will need to restore your last good backup into the Tenant File, by using Windows 'copy' and 'paste' functions to copy the good database into your Tenant File folder. However, first make a backup of the existing database. Often our programming department can repair a corrupted database for you.
If you want us to repair your database for you, follow these steps:
1. To order the repair, go to the Database Repair Order Page.
2. Attach your corrupted database (the main database is TFDATAFL.MDB) to an email to our tech support department, explain the problem, and leave your contact information. The database is in your Tenant File folder. If you have submitted a support ticket, refer to that ticket#.
NOTE: To locate your Tenant File folder, right-click on the Tenant File shortcut and look at the 'Start In' path (NOT the 'Target').
If we can repair the corrupted database, there will be a $60.00 service charge for the repair. There will be no charge if the database is not repairable . In that case, we will credit back the original charge.
