What do you do if you get an error message?

Most common error messages have to do with corrupted data in your database. The Tenant File stores its information in a Microsoft Access Database. If your error message is in the '3000' range, the error is coming directly from the database, not the Tenant File. If you suspect this is the problem, the first thing to do is to back up your database files. Next, from the Main Menu, go to 'File', then 'Database Maintenance', and run 'Repair Active Files', and 'Compact Active Files'. Also run the 'Check for Link Problems' option. The 'Database Maintenance' and 'Check for Link Problems' routines should be run periodically (once a month or so) to keep your database in good, efficient working condition. Be sure to backup your database often as well - preferably every day of use, using rotating media.

If you want us to repair your database for you, follow these steps:
To order the repair, go to the Database Repair Order Page. You will find further instructions on that page.

If we can repair the corrupted database, there will be a $100.00 service charge for the repair. There will be no charge if the database is not repairable .  In that case, we will credit back the original charge.

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